Reporting Import Related Problems - STORM Incident Hub

If you encounter any imports-related problems, please contact the STORM Incident Hub - manned 24/7, who will liaise with NCH and competent authorities as required.

Email Stormincidentresponse@apha.gov.uk

Before contacting Storm, please ensure:

• The CHED is fully submitted and visible in IPAFFS.
• SPS checks (as applicable) are complete.
• A customs hold is visible in CDS that requires action.
• You include the MRN, and all relevant CHED references

Please note the Storm inbox is not able to assist with:

• CHEDs still in draft or amendment status
• General or policy-related questions