APHA / CIT Help Line Numbers

Description

Email

Operational hours & SLA

General Imports queries

PEACH Trader Registration/Linking/ Updating for imports.

Requests to register as a POD

PHSI-Importers@apha.gov.uk

6am-midnight, 365 days a year.
3-day SLA, some queries will be prioritised based on trade requirements.

Used for hold notices/release notices etc.

CITPlants-Notices@apha.gov.uk

6am-midnight, 365 days a year.
3-day SLA, some queries will be prioritised based on trade requirements.

For emailing out notices to trades as well as receiving replies, also used for linking emails through to the Virtual Case File.

CITPlants-Notices@apha.gov.uk

Mon - Fri, 9am-5pm
5 working days, excluding weekends.