4 Jul 2025
APHA are aware of an issue impacting some digital border services and affecting some traders. We are investigating the scope and cause of the issue and will look to identify and implement a fix as soon as possible. Please note this is not a CDS issue.
They expect minimal disruption, however, if you do encounter any problems, please contact the STORM Incident Hub - manned 24/7, who will liaise with NCH and competent authorities as required.
Email Stormincidentresponse@defra.gov.uk
Before contacting Storm, please ensure:
Please note the Storm inbox is not able to assist with:
Messages that do not meet these criteria may need to be redirected, which can lead to delays.