HMRC's Transformation Roadmap

HMRC’s strategic objectives for this spending review period reflect these priorities, the importance of HMRC’s workforce, and the department’s wider role in meeting the government’s economic aims. In full they are:

1. close the tax gap
2. improve day-to-day performance and the overall customer experience
3. reform and modernisation of tax and customs administration
4. build a high-performing organisation with a skilled and engaged workforce
5. support wider government economic aims through HMRC’s work

As HMRC transforms, it will remain committed to the standards of behaviour and values as set out in the HMRC Charter:

1. getting things right
2. making things easy
3. being responsive
4. treating customers fairly
5. being aware of customers’ personal situations
6. recognising that someone can represent customers
7. keeping customers’ data secure

Access the Corporate Report here: https://www.gov.uk/government/...