HMRC CDS Statement and Helpline Number

4 Nov 2022

HMRC have issued the following statement:

"The Customs Declaration Service (CDS) is now the only way businesses should be making import declarations. We understand that new systems and processes can be challenging. If you have any questions about CDS, you can contact us at one of these channels or speak to your Account Manager or Customer Compliance Manager if you have one.

To raise an issue with a GOV.UK service webpage or interface such as CDS, you can create a support ticket by selecting the ‘Get help with this page’ link at the bottom of any screen.

For critical issues experienced outside of our main customer service hours, such as goods stuck at the border, you can call our Customs and International Trade helpline on 0300 3229434 and choose option one.

If the issue is more complex, you can email cds.operations@hmrc.gov.uk for 24/7 CDS technical support. Both channels are available for critical issues only from 8pm to 8am weekdays and weekends.

You can always keep up to date with HMRC service availability and issues on GOV.UK."