Clearing goods entering, leaving or transiting the UK - Updated guidance

Updated guidance from Gov.UK clarifies that importers must wait until your imports have cleared before contacting the National Clearance Hub. The updated guidance can be found here: https://www.gov.uk/guidance/na...

After you’ve sent your supporting documents

If you’ve received a message instructing you to provide documents that we need, the arrived goods should be cleared within 2 hours for:

• air freight imports
• road freight imports
• ‘short strait’ (roll on roll off) imports
• all exports

Marine freight imports will be cleared:

• within 3 hours if we receive the documents between 8am and 3pm
• by 8am the following day if we receive the documents after 3pm

We will give a higher priority to items such as live animals and human remains.

Clearance and post-clearance will take longer for strategic exports because:

• strategic checks are more complex
• post-clearance checks are not time critical

Contact the National Clearance Hub if you need help using the service or to get help with submitted declarations.

If you have a question about a submitted declaration, you must wait until your imports have been cleared before contacting the National Clearance Hub.