Weekend Tariff Changes Helplines 01/07/23

30 Jun 2023

In preparation for the Tariff Changes due to take place this weekend, please see information below directing you to what updates are occurring (detailed within the GOV.UK link) and also out of hours contact points. There is no CDS system downtime associated with the Tariff Changes:

https://www.trade-tariff.service.gov.uk/news/stories/tariff-stop-press-notice---16-june-2023

CUSTOMS DECLARATION SERVICE (CDS)

If your email relates to progressing a declaration through CDS contact cdsliveservicemanagement@hmrc.gov.uk

For general import and export queries, contact the Customs & International Trade helpline on 0300 322 9434 or click on the following link: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries

Department of International Trade (DIT) - questions about tariff rates, trade agreements and duty suspensions tariff.implementation@trade.gov.uk

CHIEF system issues / Operational problems - email chief.operations@hmrc.gov.uk

The National Clearance Hub - supports border movements and operates 24/7 – email NCH@hmrc.gov.uk

If you need to contact HMRC about importing and exporting, you can contact us online, by phone, and by post. You can use the phone number out of hours for urgent Guarantee and Transit issues.

Helplines - Cross Government Helplines