24 Dec 2021
If you require support over the festive period please see contacts of where you can access help.
EU – GB Imports:
For emergencies only
Between 1 to 3 January 2022, if you have urgent import consignment (animal products only) in transit from the EU and require urgent help, please call
HMRC for customs declarations – 0300 322 9434
APHA for urgent imports - 03000 200 301 and press 3
Please note: non-urgent enquiries will not be dealt with by APHA between 1 and 3 January 2022.
On working days you can continue to send enquiries to email@example.com – on bank holidays this mailbox will be monitored limited hours.
If you have general enquiries about importing animal products from the EU there is policy, technical and operational requirements information available on the microsite . If your query cannot be answered by these resources then please email firstname.lastname@example.org and these will be answered as soon as possible.
If you are a business based in the EU and have questions, please send your enquiry to email@example.com and this will be answered as soon as possible.
Please note: the traders and eutraders mailboxes will not be monitored at weekends and bank holidays.
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