New On-Line Form to report CDS issues

20 Mar 2023

If you or one of your customers has a problem submitting a declaration using the Customs Declaration Service Problems using the Customs Declaration Service to move goods across the border should be reported using a new online form:

How do you want to sign in? - Report a problem submitting a declaration using the Customs Declaration Service - GOV.UK (tax.service.gov.uk)

The online form has been introduced to make resolving issues with the Customs Declaration Process as easy as possible, urgent enquires will be dealt with in 2 hours, and all other enquires should have a response within 24 hours.

However, if the problem relates to:

• registering for CDS service - email ISBC.eoricontact@hmrc.gov.uk

• CDS Dashboard in GOV.UK service webpages or interfaces - raise a support ticket by selecting the ‘Get help with this page’ link at the bottom of the screen that identifies the issue.

• Trader Dress Rehearsal issues email tdrcommunications@hmrc.gov.uk