CDS Issues - Contingencies in place

1 Nov 2022

HMRC are currently experiencing some issues with Customs Declaration Service (CDS) following an update connected to another system – they have put in place contingency processes at GB ports to ensure businesses can keep goods and freight moving while we return to full service. These measures will be in place until further notice.

• Hauliers using the Goods Vehicle Movement Service should create a Goods Movement Reference (GMR) and select 'Declaration by Conduct'
• Traders / Declarants to amend, arrive or re-submit declarations when CDS issues have been resolved

If you are moving Controlled Goods you should consider delaying your journey as controlled goods must remain at the port or attend an Inland Border Facility for inspection.

HMRC understands the concerns of customers but can assure them that we take system resilience very seriously. They will continue to work closely with customers in the meantime to ensure minimal disruption and apologise for any inconvenience caused.

This issue is not related to the CHIEF extension closure on 31st Oct.

Full details of all of HMRC’s systems are available on our service availability page, which is regularly updated - https://www.gov.uk/government/collections/hm-revenue-and-customs-service-availability-and-issues .